DOIDEP

Privacy Policy

  1. Purpose and Scope of Collection

DOIDEP collects personal information from customers for the following purposes:

  • Processing room bookings, service reservations, and related transactions.
  • Providing customer care and after-sales support.
  • Sending promotional information and special offers (with customer consent).
  • Improving service quality and user experience.

    • Information collected includes: full name, email, phone number, address, payment information, and transaction history.

    DOIDEP commits to collecting only information necessary for the stated purposes.

    1. Scope of Information Usage

    Customer personal information is used for the following purposes:

  • Confirming and managing room bookings and service reservations.
  • Contacting customers regarding booking or service matters.
  • Processing payments and refunds.
  • Sending notifications about promotions and special events (with customer consent).
  • Conducting surveys and evaluations to improve service quality.

    • DOIDEP does not sell, trade, or share personal information with third parties for commercial purposes unless with customer consent or as required by law.

    1. Information Storage Duration

    Customer personal information is stored for as long as necessary to fulfill the collection purpose, unless the law requires longer retention.

    Specifically:

  • Booking information: stored for a minimum of 3 years after service completion.
  • Account information: stored until the customer requests deletion.
  • Transaction information: stored in accordance with current accounting regulations.

    • After the storage period, information will be deleted or anonymized.

    1. Accessing Personal Information

    Customers have the right to:

  • Request access to and review of personal information provided.
  • Request correction and update of inaccurate information.
  • Request deletion of personal information (except where law requires retention).
  • Withdraw consent for use of information for marketing purposes.

    • To exercise these rights, please contact us via email: sales@honsoi.vn

    1. Collecting and Managing Organization

    The organization responsible for collecting and managing personal information:

  • Name: DOIDEP Resort
  • Address: Tri Nguyên Island, VÄ©nh Nguyên Ward, Nha Trang City, Khanh Hoa Province, Vietnam.
  • Phone: +84 912 351 525 | +84 943 571 616
  • Email: sales@honsoi.vn

    1. Methods and Tools of Access

    DOIDEP collects information through the following methods:

  • Online booking forms on the website.
  • Contact forms on the website.
  • Member account registration process.
  • Cookies and tracking technologies on the website (with user consent).
  • Direct interaction at the resort (check-in, feedback forms).

    • Users can control cookies through browser settings.

    1. Complaint Resolution

    If customers have any complaints regarding the collection, use, or security of personal information, please contact:

  • Email: sales@honsoi.vn
  • Phone: +84 912 351 525 | +84 943 571 616

    • DOIDEP commits to responding to and resolving complaints within 7 business days.

    If unsatisfied with the resolution, customers have the right to file complaints with competent authorities in accordance with Vietnamese law.

    Privacy Policy | DOIDEP | World Tea Resort Nha Trang | Luxury Island Resort